24/7 AI Medical & Clinic Intake Coordinator
Never Miss a Patient Call. Chloe Triages Symptoms & Books Clinic Visits 24/7.
Meet Chloe: Autonomous healthcare coordinator built for private practices, dental clinics, and multi-specialty outpatient centers. Engages callers with conversational symptom pre-triage, adheres to strict HIPAA protocols, matches patients with specialist schedules, and syncs intake dossiers directly to Epic & AthenaHealth.
88%
Digital Intake Rate
-42%
Waiting Room Queue
100%
HIPAA Compliance
24/7
After-Hours Care
Chloe Healthcare Engine
● Live & HIPAA Sandbox Active
"Hi, I've had a persistent dry cough and mild fever for 3 days. Can I see Dr. Henderson Thursday?"
"Hello! Quick safety pre-check: Are you experiencing any chest tightness or breathing distress right now? If not, Dr. Henderson has Thursday openings at 10:30 AM and 2:15 PM."
"No chest pain at all. Thursday at 2:15 PM is perfect."
"Booked! 🩺 I've reserved Thursday at 2:15 PM with Dr. Henderson, verified your insurance payer, and texted an encrypted pre-visit intake link to your mobile."
Integrations:
AthenaHealth
•
Epic EHR
•
Cerner
•
Twilio
Clinical Architecture
The 4-Pillar Clinical Operations Engine
From first ring to EHR chart entry, Chloe automates administrative workload so doctors and nurses can focus 100% on patient care.
PILLAR 01
Conversational Triage & Red-Flag Safeguards
Captures Chief Complaint, onset duration, and pain severity scale. Immediately suspends routine booking and redirects to 911 or emergency care if acute cardiac, stroke, or respiratory distress is detected.
PILLAR 02
Real-Time Specialist Matching & Slot Scheduling
Reads live doctor rosters and appointment types (in-person, follow-up, telehealth). Balances provider scheduling rules, enforces buffer times, and confirms slots without double-booking.
PILLAR 03
Digital Pre-Visit Intake & Insurance OCR
Dispatches secure web intake links via SMS for patient medical history, current prescriptions, drug allergies, and insurance card photo capture before patients arrive at the clinic.
PILLAR 04
Bi-Directional EHR Sync & No-Show Defense
Formats pre-consultation summaries into standard FHIR/HL7 clinical records directly inside AthenaHealth, Epic, or Cerner. Sends 48h and 2h SMS reminders, cutting no-shows by 58%.
Verified Impact
MetroHealth Family Practice & Dental Network
With 8 full-time providers across 4 outpatient clinics, MetroHealth struggled with over 350 daily calls, 28% missed calls during peak morning triage, and patients waiting 20+ minutes in waiting rooms filling paper forms.
After deploying Chloe across voice lines and their clinic portal, 88% of intake forms are finished before arrival, missed inquiries dropped to zero, and front-desk staff saved 4.5 hours daily on repetitive phone bookings.
88%
Digital Pre-Intake Rate
-42%
Waiting Room Delay
0
Missed Calls
$9,200
Monthly Admin Savings
Performance Benchmark
Chloe vs. Traditional Clinic Reception
Compare why outpatient clinics and specialty practices are replacing overloaded phone trees with Chloe.
| Operational Capability | Chloe Healthcare AI | Traditional Clinic Front Desk |
|---|---|---|
| Operating Hours | 24/7/365 Non-Stop Availability | 8 AM - 5 PM (Voicemail After Hours) |
| Speed to Answer | < 2 Rings (Under 5 seconds) | 3 to 12 Minute Hold Times |
| Emergency Safeguard Protocol | Automated 911/ER Immediate Redirect | Subject to Receptionist Subjective Judgment |
| EHR & Schedule Sync | Instant Bi-Directional FHIR/HL7 Sync | Manual Data Entry & Keyboard Retyping |
| Pre-Visit Intake & Insurance | Mobile Link & Optical OCR Extraction | Paper Clipboards in Waiting Room |
| Monthly Operating Cost | Predictable Flat Software Tier | $4,500 - $8,500/mo per Receptionist |
Common Inquiries
Frequently Asked Questions
Everything practice owners and clinic directors need to know about implementing Chloe.
Is Chloe HIPAA-compliant?
Yes. Chloe operates in a dedicated HIPAA-compliant encrypted environment with AES-256 data-at-rest encryption and TLS 1.3 transit encryption. MindsTek AI executes formal Business Associate Agreements (BAAs) with all medical practices.
How does Chloe recognize true medical emergencies?
Chloe possesses strict clinical red-flag logic. If a caller describes symptoms such as sudden severe chest pressure radiating to the arm, signs of stroke (facial droop, slurred speech), or severe trauma, Chloe immediately suspends clinic scheduling and advises the patient to call 911 or head to an ER immediately.
Which EHR and EMR platforms are supported?
Chloe provides turnkey integrations with AthenaHealth, Epic Systems, Cerner (Oracle Health), eClinicalWorks, Kareo, Dentrix for dental clinics, and any system supporting standard HL7 and FHIR REST APIs.
Can patients reschedule or cancel appointments on their own?
Yes. Patients can text or call Chloe 24/7 to reschedule or cancel. Chloe updates the doctor's calendar immediately, frees the slot for other patients, and notifies clinic staff.
How long does clinic onboarding take?
Most outpatient centers are live within 5 to 7 business days. MindsTek configures provider schedules, call-forwarding numbers, triage rules, and EHR credentials during a single kickoff session.
Deploy Autonomous Healthcare
Transform Your Clinic Reception With Chloe
Eliminate hold times, automate pre-triage, and provide 24/7 booking convenience for your patients. Fill out the form to schedule a live 15-minute system demonstration with our medical AI implementation team.
Custom triage rules adapted to your specialties
Direct EHR calendar sync & HIPAA BAA execution
Live phone number test with simulated patient calls